Ordering
Order Cancellation: Buyer shall be held responsible for any cost incurred through cancellation of any
complete or partial order. No returns will be accepted without written authorisation.

Order Modification
All changes to an order in progress will be charged a $100.00 administration fee. Changes will effect
production time, and must be requested in writing only. Changes will be applied only where possible,
and will not be applied where production has already commenced.

Privacy Policy
Any and all information collected is used solely by Sila® Apparel and will not be distributed or sold to
outside sources. We do not share personal information with any third parties. We only use this data to
fulfil our obligations to you.

Sample Policy
Ordering samples is the best way to be sure your order is exactly what you want. Sample charges will
apply. Contact your Sila® Apparel Sales Rep for more information. We have in stock a number of pre
designed samples you are free to view for quality control purposes, should you not wish to order
samples.

Trademark & Copyrights
Products and logos shown appear only to illustrate the basic products and ability to include messages
and art on them, their presence does not constitute any implied endorsement. Also, products
imprinted with particular ads, logos or trademarks are not available for sale to anyone other than
parties expressly authorized by the owner of such designs.

Right to use Trademarks:
Any customer of Sila® Apparel represents and warrants that he or she has the unrestricted right to use,
copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic,
artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual
property in the way it is to be printed on or otherwise applied to the promotional merchandise
ordered by the customer. All customers must agree to defend, indemnify and hold Sila® Apparel
harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the
customer violates or infringes upon any rights of any third party.

* Artwork Charges maybe applicable in some instances only, where you supply raster artwork that is
heavily detailed and/or requires extra attention by our design team.
** Where Artwork Charges are applicable, these will be billed with your final invoice at a cost of $60.00
per hour plus GST. A detailed breakdown of these charges will be provided where necessary. Minimum
charge is $60.00.