After order confirmation, please allow up to 28 days for production and delivery. For smooth processing of your order, please contact us for confirmation of lead-time before order finalization. Lead-times may vary depending on quantity, seasons, availability of raw material and components that are outside of our control. We will notify you in the first instance.
Production times are approximate, and there have been instance where orders have arrived in well under the suggested 28 days.
The general minimum order quantity is 16 garments per style
Order repeat minimums are based on 6 garments per style.
Samples can be provided if necessary for sizing up your team. Or alternatively, use the sizing chart as a guide for selecting sizes.
Vector graphics are high resolution graphics. These graphics differ slightly from what is generally in everyday use on the internet and in print media, and is known as “raster” artwork (example .jpg). The biggest advantage of vector artwork over raster artwork, is that it can be resized to any resolution without the loss of any quality.
Artwork – when you are submitting Sponsor Logos, or Team Logos, we need these in vector format, so they can easily be included by our designers in your body of work. Where you cannot supply detailed logos in vector format, some art charges maybe incurred. Contact your Sila Apparel sales representative if you need any further information or assistance.
Fonts – any fonts used in the production of art files should be converted to curves (outlines) prior to submission. If future typesetting will be required, the original font files must be included with the artwork file.
Artwork can be sent to your local Sila Representative, see contacts page for details.
No, design and selection of logos is entirely up to you, there are no limitations.
Payment terms are strictly full payment on acceptance of orders. All and any banking charges are for the responsibility of the customer.
Not on standard orders. Additional charges may include rush service which includes urgent delivery charges via DHL.
Ordering samples is the best way to be sure your order is exactly what you want. Sample charges will apply. Contact your Sila Apparel Sales Representative for more information.
Extra charges may be incurred for such things as rush service deliver via DHL, specialty packaging, artwork changes/modifications/unforeseen custom artwork requirements, product upgrades, less than minimum quantity ordered, changes made after authorization and approval of order prior to production (no changes can be made once production has commenced).